Seasonal Consumer Experience Representative

This job listing has now expired, and is not accepting any new applications.

Role Title:
Seasonal Consumer Experience Representative
Location:
Waltham, MA
Job Advert Description

Clarks is seeking a customer focused individual to join our Customer Service Department!  We are looking for candidates with great phone skills as this is a call center environment. In this role, you will manage both internal and external customers’ requests and transactions, which can include: orders, inquiries, complaints, returns, comments and technical support. 

This role will require working over phone and email to process all consumer transactions, and answering questions about our products. Hours are 10:30am-8pm 4days/wk & Sat. 9am-4pm. This is a seasonal position starting in October through the beginning of February 2019. 

Responsibilities:

  • Answer inbound calls quickly using a high level of etiquette and professionalism ensuring customer satisfaction while remaining PCI compliant
  • Analyzing and investigating consumer challenges related to order shipments, returns and refunds according to departmental procedures
  • Documenting and resolving all interactions in an enthusiastic manner to preserve our current customer base and create new brand advocates
  • Closed loop communications with all customers to ensure complete resolution to all customer inquiries
  • Working knowledge of current promotions and advertisements happening in store and online

Qualifications:

  • 1 year relevant experience, preferably in a customer service role
  • Excellent relationship management, meticulous attention to detail and exceptional problem solving skills
  • Strong data entry skills including accuracy, efficiency and attention to detail
  • Tremendous computer system literacy and proficiency in the Microsoft Office in addition to order entry systems (SAP experience preferred) and web applications

 

This job listing has now expired, and is not accepting any new applications.