Retail Operations Specialist

Role Title:
Retail Operations Specialist
Needham, MA
Job Advert Description

The Retail Operations Specialist will be responsible for assisting Retail Operations in a variety of administrative and operational duties related to controlling store expenses, daily correspondence with retail stores, managing retail supply orders, reconciling operational store expenses, managing store incident reports, and project support. 

What You’ll Be Doing:

  • Manages retail operations mailboxes daily and responds to all field emails within a timely manner. 
  • Responsible for managing and maintaining monthly retail supply orders, ensuring store supply budgets are not exceeded, and managing product offerings/catalogues on sites to ensure we are using most cost-efficient supplies available. 
  • Responsible for collecting, reviewing, and collating field incident reports pertaining to internal and external loss in stores and follow up with the District Directors and District Managers on any action items. 
  • Responsible for reconciling monthly store operational expenses and ensuring all required payments are set up for our retail operations vendors. 
  • Responsible for collecting store data and information through the creation of store surveys and ensuring that the information is saved and categorized onto the teams Sharepoint site. 
  • Responsible for sending weekly reminders to departments for any action items for store openings, closings, and/or remodels along with creation and tracking of each stores form. 

What You’ll Bring with You:

  • High school degree, College degree preferred. 
  • Retail experience required preferably in footwear and/or fashion apparel.  
  • Ability to build relationships with store staff and home office. 
  • Genuinely engage with others and form positive connections. 
  • Customer Focus: Exceed customer expectations. 
  • Ability to deliver desired results. 
  • Desire to work cooperatively with others.
  • Ability to consider, respond and interact appropriately in all situations presented. 
  • Demonstrated capability to change course when desired results are not being met. 
  • Initiative: Identifying what needs to be done and doing it before being asked or before the situation requires 
  • Proficient in MS Office, able to interpret and act based on reports.

About Clarks

Clarks, based in Somerset, England, has been at the forefront of innovative shoemaking since its foundation in 1825, when brothers James and Cyrus Clark made a slipper from sheepskin off-cuts. At the time it was ground-breaking: a combination of invention and craftsmanship that has remained at the heart of what the brand does now. In the Clarks archive of more than 22,000 pairs are shoes that have sparked revolutions and defined generations. From the original Clarks Desert Boot, first designed by Nathan Clark and launched in 1950, to the iconic Wallabee, each design has an instantly recognizable signature that makes it unmistakably Clarks.

This season, we’re proud to introduce the Clarks Collective: five incredible activists championing authentic social change. From mental health awareness and LGBTQ+ rights to greater racial equality, these trailblazers are committed to creating a brighter future for us all – bringing to life Clarks’ new global campaign, For the World Ahead. Through spotlighting their stories and supporting their chosen charities and initiatives, we’re ready to lead the way. After all, we’re originators, not imitators. It’s who we are, who we’ve always been. And to change the world of tomorrow, we’re doing things differently today.

As a global employer, Clarks is committed to embracing diversity throughout our workforce by creating an inclusive environment that reflects the many cultures and locations where we work. We strive to create a productive environment which everyone has an equal chance to succeed at all levels through the organisation. We will not discriminate on the basis of sex, age ,disability, marital status, color, race, religion, ethnic origin, sexual orientation or gender re-assignment’, complying  with local legislative requirements.




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