Manager of Retail Operations

Role Title:
Manager of Retail Operations
Needham, MA
Job Advert Description

The Manager of Field Operations is accountable for field and store administration & with supporting the development of the channel through process change and implementation, policy definition, and technology implementation.

What You’ll be Doing:

  • Accountable for proactively identifying process, technology, procedural, and operational changes that contribute to the evolution of the in-store experience, revenue generation, and cost savings.
  • Create, document, analyze, and enforce store operating policies and procedures. Accountable for recurring maintenance of Retail Operations Manual.
  • Responsible for all aspects of loss prevention policy and enforcement.
  • Create, maintain, and monitor labor reporting and workforce management tools. Provides analysis and insights of key performance indicators to internal partners, field leadership, and stores.
  • Lead a strategic and proactive risk management program. Utilize data to proactively control asset protection policies. Partner with Inventory Control to execute store audit process.
  • Support improvements in inventory control through creation and updating of training/procedures. Analyse data from Inventory Control Team to report findings and business impact to internal teams.
  • Analyze and measure existing practices to identify improvement opportunities and establish business cases and plans for change.
  • POS system product owner for project delivery, change implementation, and future enhancements and changes
  • Own the Annual Operation Plan for the retail channel and track/report progress and effectiveness of change efforts.
  • Define metrics that effectively measure the impact of changes and summarize, report, and present results to Retail Leadership team.
  • Support the Retail Operations team by:  Providing professional project management support across our various functional areas (New Store Openings, Remodels, Closings, IT Programs), represent retail as an SME on global and regional projects, and stay up to date with retail and technology trends to educate the broader team.

What You’ll Bring with You:

  • Strong understanding of Retail with hands on experience in Retail environment
  • Understanding of project management approaches & processes
  • Experience managing small, mid-size, and large-scale change efforts
  • Experience with indirect management of teams varying in size and track record of getting work completed through these teams.
  • Expertise in project management
  • Highly analytical with the ability to derive key information from large sets of data.
  • Strong communication skills and ability to take leadership role in managing up/down/across the organization to deliver desired outcomes.
  • Highly organized with ability to plan, manage, and prioritize multiple activities at once.
  • Creative problem solver
  • Technical – Word, PowerPoint, Project, Excel, Visio, & enterprise reporting tools

About Clarks

Clarks, based in Somerset, England, has been at the forefront of innovative shoemaking since its foundation in 1825, when brothers James and Cyrus Clark made a slipper from sheepskin off-cuts. At the time it was ground-breaking: a combination of invention and craftsmanship that has remained at the heart of what the brand does now. In the Clarks archive of more than 22,000 pairs are shoes that have sparked revolutions and defined generations. From the original Clarks Desert Boot, first designed by Nathan Clark and launched in 1950, to the iconic Wallabee, each design has an instantly recognizable signature that makes it unmistakably Clarks.

This season, we’re proud to introduce the Clarks Collective: five incredible activists championing authentic social change. From mental health awareness and LGBTQ+ rights to greater racial equality, these trailblazers are committed to creating a brighter future for us all – bringing to life Clarks’ new global campaign, For the World Ahead. Through spotlighting their stories and supporting their chosen charities and initiatives, we’re ready to lead the way. After all, we’re originators, not imitators. It’s who we are, who we’ve always been. And to change the world of tomorrow, we’re doing things differently today.

Clarks International believes that the principle of equality of opportunity is fundamental to the company's operations. Our long-held aim is to provide just and fair treatment for all employees. We will not discriminate on the grounds of sex, age, disability, marital status, colour, race, religion, ethnic origin, sexual orientation, or gender reassignment.



Apply now
Back to search Share