Key Account, Service Specialist

Role Title:
Key Account, Service Specialist
Job Advert Description

Account management for our Key Account, Catalog, Internet and Regional customers.  Uses in depth knowledge of our guiding principles to make it easy for customers to do business with us.  Manage supply and demand issues and work with all facets of the organization to ensure an on time, in full delivery of goods to customers by partnering with our customers to maximize shipments.

What You’ll Be Doing:

  • Maintains accurate order pool and manages customer's expectations accordingly.  Shipment schedule, bulk order management and performance, supply and demand management all analyzed to maximize Clarks shipping potential.  Collaborate with Demand Fulfilment to ensure fill rates are met and delivery of goods is on time and in full to the customer.
  • Responsible for communication with customers regarding purchase order updates, price variances, shipping status, and all other information related to orders.  Communicates product availability and status and requests extensions on purchase orders.  Responsible for documentation on order changes and communicating any variance from original purchase order agreement.
  • Assists with phone coverage of Retailer and Consumer line.  Follows up on open issues occurring during this time.
  • Coordinates with Customer Operations on customer requirements and maintains applicable value-added services information.  Updates, validates, and audits Customer Table / Master information.  Manages purchase order fill rates, shipping information, ship methods, department numbers, etc. to minimize chargeback exposure.  Knowledgeable on all EDI transactions and the appropriate procedures for processing.  
  • Maintains value added services information.  Enters customer data into special label application, orders labels from external sources, provides UPC codes upon request and accesses customer websites when necessary.

What You’ll Bring With You:

  • High School Diploma
  • Bachelor’s Degree preferred
  • Strong customer service skills and Excellent communication skills
  • Understanding of selling
  • Bilingual – French/English
  • 2-4 years Account Management Experience
  • Retail Experience or Customer Service Experience
  • Ability to analyze data
  • Reporting – creating and running reports, understanding of selling and forecasts
  • Ability to utilize multiple application and prioritize work load.

About Clarks

Clarks, based in Somerset, England, has been at the forefront of innovative shoemaking since its foundation in 1825, when brothers James and Cyrus Clark made a slipper from sheepskin off-cuts. At the time it was ground-breaking: a combination of invention and craftsmanship that has remained at the heart of what the brand does now. In the Clarks archive of more than 22,000 pairs are shoes that have sparked revolutions and defined generations. From the original Clarks Desert Boot, first designed by Nathan Clark and launched in 1950, to the iconic Wallabee, each design has an instantly recognizable signature that makes it unmistakably Clarks.

This season, we’re proud to introduce the Clarks Collective: five incredible activists championing authentic social change. From mental health awareness and LGBTQ+ rights to greater racial equality, these trailblazers are committed to creating a brighter future for us all – bringing to life Clarks’ new global campaign, For the World Ahead. Through spotlighting their stories and supporting their chosen charities and initiatives, we’re ready to lead the way. After all, we’re originators, not imitators. It’s who we are, who we’ve always been. And to change the world of tomorrow, we’re doing things differently today.

Clarks International believes that the principle of equality of opportunity is fundamental to the company's operations. Our long held aim is to provide just and fair treatment for all employees. We will not discriminate on the grounds of sex, age, disability, marital status, colour, race, religion, ethnic origin, sexual orientation or gender reassignment.




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