Wholesale Operations Manager

Role Title:
Wholesale Operations Manager
Job Advert Description

The Wholesale Operations Manager provides operational leadership to Clarks Americas wholesale business, helping to ensure that required processes and solutions are in place. The Manager leads efforts and projects to drive and measure our operational success, creating and overseeing KPI’s related to existing operations while identifying continuous improvement opportunities that align with commercial goals and objectives. Takes ownership to create, promote, and deliver against action plans for operational changes, then monitors the implementations in a Plan, Do, Check, Act manner to drive success and contribute to revenue and profitability.

What You'll Be Doing:

  • Lead business process review and improvement initiatives for wholesale operations; utilize tools and data to prioritize and build business cases to inform decisions on which initiatives will provide ROI
  • Maintain and develop operational relationships with key wholesale customers through customer-specific engagement efforts
  • Liaise with IT and partner stakeholders to oversee approved wholesale process and/or solution projects
  • Deliver business intelligence reporting in support of wholesale customer initiatives, engagement, scorecards and related data & metrics
  • Manage relationships and budgeted expenses with third party service providers related to our wholesale customers
  • Oversee day to day of direct reports, leading prioritization in the day to day and supporting the needs of the Team

What You'll Bring With You:

  • Excellent interpersonal and people leadership skills; strong customer relationship skills; Team player committed to Team and organizational success
  • 3-5 years process success in an Analyst or Manager capacity
  • Knowledge of specific process related workings of an organization and their requirements along with ability to interpret and execute against customer needs internally and externally
  • SAP experience
  • Strong analytical skills with a demonstrated ability to analyze business processes and workflows
  • Strong written & verbal communication skills; strong presentation skills
  • Superior organizational skills; keen attention to detail
  • Competence with MS Office, including Excel and Visio
  • Superior ability to support multiple initiatives running concurrently
  • Strong problem-solving skills
  • Self-starter capable of delivering results and achieving goals effectively and efficiently
  • Analytical/highly numerate and able to identify key information
  • Bachelor’s degree preferred

About Clarks

Clarks, based in Somerset, England, has been at the forefront of innovative shoemaking since its foundation in 1825, when brothers James and Cyrus Clark made a slipper from sheepskin off-cuts. At the time it was ground-breaking: a combination of invention and craftsmanship that has remained at the heart of what the brand does now. In the Clarks archive of more than 22,000 pairs are shoes that have sparked revolutions and defined generations. From the original Clarks Desert Boot, first designed by Nathan Clark and launched in 1950, to the iconic Wallabee, each design has an instantly recognizable signature that makes it unmistakably Clarks.

This season, we’re proud to introduce the Clarks Collective: five incredible activists championing authentic social change. From mental health awareness and LGBTQ+ rights to greater racial equality, these trailblazers are committed to creating a brighter future for us all – bringing to life Clarks’ new global campaign, For the World Ahead. Through spotlighting their stories and supporting their chosen charities and initiatives, we’re ready to lead the way. After all, we’re originators, not imitators. It’s who we are, who we’ve always been. And to change the world of tomorrow, we’re doing things differently today.

Clarks International believes that the principle of equality of opportunity is fundamental to the company's operations. Our long held aim is to provide just and fair treatment for all employees. We will not discriminate on the grounds of sex, age, disability, marital status, colour, race, religion, ethnic origin, sexual orientation or gender reassignment.




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