Director of Retail Operations

Role Title:

Director of Retail Operations

Location:

Needham

Job Advert Description

The Director of Retail Store Operations directs and oversees the operations team and all store operations.  Designs strategies to increase sales and profits, improve efficiencies in our retail stores, and enhance the customer experience that we offer.  Implements these strategies through the development of standard processes, technology, policies, and procedures.  Responsible for managing two direct reports covering Retail Compliance, and Store Support. 

What You'll Do:

1. Creation and oversight of $30M+ annual wage, travel, and operating expense budgets for stores individual store staffing to specific sales per hour levels &/or trends.  Monitors these expense budgets through Weekly/Monthly reports and ensures that we communicate and manage to targets.
2. Shapes store level sales budgeting to ensure targets are achievable yet challenging and that the stores are budgeted with the necessary resources to meet their targets.
3. Design pay structures and incentive programs that motivate our field & store teams to maximize sales and provide superior customer service.  This includes contests, incentives, monthly/quarterly/year-end bonus programs, and base/incentive mix.  Track and report on the performance of these plans and incentives.  Ensure pay-outs calculated and passed to payroll in a timely manner.
4. Manage staffing census and position ranges that are based on driving headcount consistency by volume.  Partner with the field to create the initial targets and revise over time as needed, provides monthly reporting with progress and status to aligning to census at the store level.
5. Direct the strategy for the Retail Loss Prevention, Asset Protection, and Inventory integrity programs for stores.  Through appropriate resourcing and scoping establish processes, reporting, and an overarching approach to minimizing internal/external risk in our stores.  Focus areas include internal theft, external theft, inventory audits, and inventory integrity.  Guide the implementation of these strategies as direct line manager to Retail Compliance Manager
6. Direct the strategy for Retail Store engagement and support across communications, promotion and pricing management, consolidation of district/store product needs, trade plan directives, the retail store supply program, store/field expenses, and new store openings/closings.  Guide the implementation of these strategies as direct line manager for Retail Store Support Manager.
7. Accountable for the development of all store facing policies and procedures as it pertains to store operations.  Owns and maintains the retail operations manual in partnership with HR and legal, provides P&P training to field and stores, and stays abreast of industry developments, responding to changes as needed.
8. Accountable for Retail PCI Compliance in partnership with IT Security and relevant business partners.  Ensures that our payments solution are PCI compliant, and that the appropriate polices are in place to and complied with to allow Clarks to pass the P2PE SAQ from the PCI council.
9. Keeps current with retail industry technology developments.  Recommends and builds business cases for new operational capabilities to improve efficiencies or increase sales in our retail stores.

What You'll Bring With You:

Essential Knowledge:

• College degree preferred; Equivalent business experience accepted
• 5+ Years of Retail experience in an operations of field capacity
• Deep Knowledge of the retail industry and store operations & Labor Laws
• Experience managing direct reports
• Understanding of PCI Requirements
• Experience managing payroll for stores and in policy and procedure development and implementation

Competencies:

• Demonstrate ability to effectively manage inter-departmental relationships in order to achieve business goals
• Successfully handle business critical information  a confidential &  time sensitive environment
• Ability to lead and coach others
• Project Management Experience
• Ability to build consensus, collaborate to achieve goals
• Superb ability with verbal and written communication
• Demonstrate critical thinking and the ability to apply acquired knowledge to complex situations
• Manage accounts and relationships with multiple outside vendors
• Understand the fundamentals of Point of Sale Solutions
• Communicate effectively with different levels of authority

Technical Skills:

• Analyze complex financial and performance-based reporting
• Microsoft Office with advanced excel skills
• Reporting tools: Business Objects, XBR, XADMIN, Bex, SAP
• HR Policies & Labor Law/Practices
• Budgeting Practices

About Clarks

Clarks, based in Somerset, England, has been at the forefront of innovative shoemaking since its foundation in 1825, when brothers James and Cyrus Clark made a slipper from sheepskin off-cuts. At the time it was ground-breaking: a combination of invention and craftsmanship that has remained at the heart of what the brand does now. In the Clarks archive of more than 22,000 pairs are shoes that have sparked revolutions and defined generations. From the original Clarks Desert Boot, first designed by Nathan Clark and launched in 1950, to the iconic Wallabee, each design has an instantly recognizable signature that makes it unmistakably Clarks.

This season, we’re proud to introduce the Clarks Collective: five incredible activists championing authentic social change. From mental health awareness and LGBTQ+ rights to greater racial equality, these trailblazers are committed to creating a brighter future for us all – bringing to life Clarks’ new global campaign, For the World Ahead. Through spotlighting their stories and supporting their chosen charities and initiatives, we’re ready to lead the way. After all, we’re originators, not imitators. It’s who we are, who we’ve always been. And to change the world of tomorrow, we’re doing things differently today.

Clarks International believes that the principle of equality of opportunity is fundamental to the company's operations. Our long held aim is to provide just and fair treatment for all employees. We will not discriminate on the grounds of sex, age, disability, marital status, colour, race, religion, ethnic origin, sexual orientation or gender reassignment.

 

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