Key Account Service Representative

Role Title:
Key Account Service Representative
Location:
Hanover, PA or Needham, MA
Job Advert Description

This role account manages our LATAM Customer Base.  Uses in depth knowledge of our guiding principles to make it easy for customers to do business with us.  Partner with our customers to maximize Clarks shipments.  Manage supply and demand issues and work with all facets of the organization to ensure an on time, in full delivery of goods to customers.  

What You'll Do:

  • Maintains accurate order pool and manages customer's expectations accordingly.  Shipment schedule, bulk order management and performance, supply and demand management all analyzed to maximize Clarks shipping potential.  Collaborate with Demand Fulfillment to ensure fill rates are met and delivery of goods is on time and in full to the customer.
  • Responsible for communication with customers regarding purchase order updates, price variances, shipping status, and all other information related to orders.  Communicates product availability and status and requests extensions on purchase orders.  Responsible for documentation on order changes and communicating any variance from original purchase order agreement.
  • Maintains value added services information.  Enters customer data into special label application, orders labels from external sources, provides UPC codes upon request and accesses customer websites when necessary.
  • Manages purchase order fill rates, shipping information, ship methods, department numbers, etc. to minimize chargeback exposure.  Knowledgeable on all EDI transactions and the appropriate procedures for processing.  
  • Responsible for preventing and researching all chargebacks and necessary providing feedback to Manger, Credit, and Compliance Teams.
  • Partner with Customer Operations and warehouse (US/UK or Factory) on a consistent basis to maintain services to an account. Fill rates, shipping information, labelling and ship methods are imperative to maximize quick turnaround time to a customer

 

What You'll Bring With You:

Knowledge:

  • High School Diploma
  • Bachelor’s Degree preferred
  • Strong customer service skills
  • Excellent communication skills
  • Understanding of selling
  • Ability to analyze data
  • Bilingual - Fluent in Spanish & English - a bonus!
  • Knowledge of Import/Export Requirements & Documentation Preferred

Experience:

  • 2-4 years Account Management Experience
  • Retail Experience
  • Customer Service Experience
  • Experience with International Trading preferred

Skills:

  • Reporting – creating and running reports, understanding of selling and forecasts
  • Prioritize workload – strong organizational skills
  • Ability to utilize multiple applications
  • Ability to communicate clearly and concisely both verbally and in writing
  • SAP Experience Preferred

 

About Clarks

Clarks, based in Somerset, England, has been at the forefront of innovative shoemaking since its foundation in 1825, when brothers James and Cyrus Clark made a slipper from sheepskin off-cuts. At the time it was ground-breaking: a combination of invention and craftsmanship that has remained at the heart of what the brand does now. In the Clarks archive of more than 22,000 pairs are shoes that have sparked revolutions and defined generations. From the original Clarks Desert Boot, first designed by Nathan Clark and launched in 1950, to the iconic Wallabee, each design has an instantly recognizable signature that makes it unmistakably Clarks.

This season, we’re proud to introduce the Clarks Collective: five incredible activists championing authentic social change. From mental health awareness and LGBTQ+ rights to greater racial equality, these trailblazers are committed to creating a brighter future for us all – bringing to life Clarks’ new global campaign, For the World Ahead. Through spotlighting their stories and supporting their chosen charities and initiatives, we’re ready to lead the way. After all, we’re originators, not imitators. It’s who we are, who we’ve always been. And to change the world of tomorrow, we’re doing things differently today.

Clarks International believes that the principle of equality of opportunity is fundamental to the company's operations. Our long held aim is to provide just and fair treatment for all employees. We will not discriminate on the grounds of sex, age, disability, marital status, colour, race, religion, ethnic origin, sexual orientation or gender reassignment.

 

 

 

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