Sales Support Specialist

Role Title:
Sales Support Specialist
Location:
Needham, MA
Job Advert Description

Sales Support Specialist:

The Sales Support Specialist is responsible for for strengthening operational partnerships with Clarks wholesale customers by creating and leading engagement and analytics initiatives. Accountabilities include working cross functionally to connect Clarks Teams to our wholesale customers operationally, facilitating the onboarding of new customers into Clarks systems and processes, and utilizing business intelligence and reporting tools in support of the growth of our wholesale drop ship partnerships and to troubleshoot various data and process related issues. 

 

What You’ll Do:

  • Manage and develop operational relationships with our wholesale customers through engagement calls, scorecards, and analysis of related data and metrics

  • Support management and growth of Clarks Wholesale Drop Ship business by partnering with Commercial and Operational Teams to drive incremental sales through various analytics and data management

  • Identify process gaps and generate recommendations for continuous improvement opportunities through generating business processes and workflows

  • Perfors analysis surrounding customer-facing transactional readiness data

  • Coordinate new wholesale account setups and agreements

  • Collaborate with Sales and Marketing in support of Clarks’ new Commerce Experience Management Tool (Salsify) to ensure success of a smooth onboarding process of this new tool.

 

Who You Are:

  • You love to problem solve, create resolutions, and come up with improvements to current processes.
  • A team environment is for you! You love to work across the department and levels
  • Have a Bachelor’s Degree or relevant experience.
  • Great communication and customer service skills! You love to follow up through email or phone.
  • Basic Excel and a good level of Microsoft Word.
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