Customer Operations Data Analyst

Role Title:
Customer Operations Data Analyst
Needham, MA
Job Advert Description


The Data Analyst supports the coordination, gathering and execution of seasonal customer-facing product data, attributes and assets to drive selling initiatives in support of the business. Coordinate the handling and execution of Clarks Americas customer-facing product data to ensure data dependencies and deadlines are met in a timely manner based on business needs and seasonal selling calendars. Manage item setup and data management for key drop ship accounts in collaboration with Sales as well as auditing assortment to recognize opportunties and drive additional revenue.

What You Will Do:

  1. Sales Teams and Wholesale Customers supported with seasonal and as-needed data and assets required for drop ship channel.
  2. Approved assortments and corresponding data feeds are in place in support of drop ship programs.
  3. Effective relationships in place and utilized to synchronize the flow of data.
  4. Manage approval and onboarding of new Drop Ship/E-Com customers
  5. Analysis of Drop Ship forecast, selling & productivity analysis (operational lens)
  6. Analysis and engagement surrounding customer-facing transactional readiness data.
  7. Business supported in planned and ad-hoc projects and digital shelf initiatives.


What You'll Bring With You:

  • A minimum of 1-2 years’ experience in an analytical and reporting capacity
  • Experience managing data
  • Experience working with confidential information and within a highly regulatory environment
  • Proven cross functional collaboration
  • Strong written & verbal communication skills
  • Strong analytical and organizational skills; keen attention to detail
  • Proficiency in Microsoft Excel is required, other Office applications desired
  • Must be a self-starter capable of delivering results and achieving goals effectively and efficiently with minimal supervision
  • Analytical and able to identify key information
  • Problem solving skills
  • Excellent interpersonal skills
  • Team player, goal-oriented
  • Communication
  • Customer Focus
  • Effective Decision Making
  • Delivering Results
  • Planning and Organizing
  • Strong ability to multi-task and support multiple initiatives running concurrently


About Clarks

Clarks, based in Somerset, England, been at the forefront of innovative shoemaking since its foundation in 1825, when brothers James and Cyrus Clark made a slipper from sheepskin off-cuts. At the time it was ground-breaking; a combination of invention and craftsmanship that’s remained at the heart of what the brand does now. In our archive of more than 22,000 pairs are shoes that have sparked revolutions and defined generations.

From the original Desert Boot (first designed by Nathan Clark and launched in 1950) to the iconic Wallabee, each design has an instantly recognisable signature—a unique combination of craftsmanship and innovation that make it unmistakably ours. We’re a global business operating retail, wholesale, franchise and online channels in over 100 markets worldwide supported by nearly 10,000 employees across the world.

We love hearing from great people

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Clarks International believes that the principle of equality of opportunity is fundamental to the company's operations. Our long held aim is to provide just and fair treatment for all employees. We will not discriminate on the grounds of sex, age, disability, marital status, colour, race, religion, ethnic origin, sexual orientation or gender reassignment.



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