Sales Support Specialist

Role Title:
Sales Support Specialist
Needham, MA
Job Advert Description

Sales Support Specialist:

The Sales Support Specialist is responsible for leading seasonal selling and go to market initiatives. Accountabilities include managing customer-facing product data to ensure data dependencies and deadlines are met based on business needs and seasonal selling calendars. Manages item setup for key wholesale accounts in collaboration with Sales. Partners with Merchandising and Planning teams to generate customer specific assortments and strategies. Coordinates account setups for new wholesale customers and manages agreements.

What You’ll Do:

  • Support the Commercial team and wholesale customers with seasonal go to market needs.
  • Identify process gaps and generate recommendations for continuous improvement opportunities through business processes and workflows.
  • Manage and develop operational relationships with our wholesale customers through engagement calls, scorecards, and analysis of related data and metrics.
  • Collaborate with Sales and Marketing in support of Clarks’ new Commerce Experience Management Tool (Salsify) to ensure success of a smooth onboarding process of this new tool.
  • Collaborate with Merchandising, Planning, and Operations teams to develop customer specific strategies and assortments.
  • Ensure approved assortments and corresponding data feeds are executed in support of drop ship programs.
  • Perform analysis surrounding customer-facing transactional readiness data.
  • Coordinates new wholesale account setups and agreements.


Who you Are:

  • You love to problem solve, create resolutions, and come up with improvements to current processes.
  • A team environment is for you! You love to work across the department and levels
  • Have a Bachelor’s Degree or relevant experience.
  • Great communication and customer service skills! You love to follow up through email or phone.
  • Basic Excel and a good level of Microsoft Word.



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