Independent Account Service Representative

Role Title:
Independent Account Service Representative
Job Advert Description

Clarks is seeking an Independent Account Service Representative to provide account management for our Independent, Catalog and Internet wholesale customers. This person will provide exemplary customer service and work with internal and external partners to ensure our customers have the best experience doing business with us. They will also be responsible for managing an order pool on a daily basis to maximize shipments and take inbound calls- all with the goal of ensuring quick turn-around time to our customers.


  • Manage and maintain customers’ expectations utilizing reports and identifying and communicating supply and demand challenges
  • Partner with Demand Fulfillment team to maximize shipment potential and to ensure the delivery and shipping on time product
  • Maintain standards of business including but not limited to: phone statistics, order entry, or turnaround time for communications
  • Collaborate with the Sales Team on a daily basis to ensure customer requirements are being met and to address any opportunities to improve business
  • Partner with Customer Operations and warehouse on a consistent basis to maintain services to an account. Fill rates, shipping information, labelling and ship methods are imperative to maximize quick turnaround time to a customer
  • Receive inbound calls from Independent customers and Territory Sales Managers and partner with the Consumer team to alleviate any overflow of calls
  • Collaborate with our B2B team to help develop any areas of opportunity to assist Territory Sales Managers or customers
  • Promote timely resolution of purchase order changes, pricing changes, allowance forms, email, and all other inquiries


  • High school Diploma/Bachelor’s Degree Preferred
  • Excellent relationship and customer service skills with at least 2-3 years experience
  • Strong process skills and computer literacy
  • Proficiency in Microsoft Office and order entry systems (SAP preferred)
  • Reporting skills preferred-using Excel 
  • Excellent organizational skills
  • Must thrive in a fast- paced team environment


About Clarks

Clarks, based in Somerset, England, been at the forefront of innovative shoemaking since its foundation in 1825, when brothers James and Cyrus Clark made a slipper from sheepskin off-cuts. At the time it was ground-breaking; a combination of invention and craftsmanship that’s remained at the heart of what the brand does now. In our archive of more than 22,000 pairs are shoes that have sparked revolutions and defined generations.

From the original Desert Boot (first designed by Nathan Clark and launched in 1950) to the iconic Wallabee, each design has an instantly recognisable signature—a unique combination of craftsmanship and innovation that make it unmistakably ours. We’re a global business operating retail, wholesale, franchise and online channels in over 100 markets worldwide supported by nearly 10,000 employees across the world.

Life with us

Over 46 million pairs of Clarks shoes are sold globally. That makes us a £1.5 billion business and a truly worldwide brand. We now have some 12,000 employees across 75 different countries – everywhere from Europe to the Americas. Despite being the world’s leading global casual footwear brand, we’re still majority owned by the Clark family and based in Street, Somerset – where the Clarks business began. Street is the nerve centre of our business, driving growth and the whole Clarks success story.


The Benefits

We’ve already told you about the degree of flexibility you’ll enjoy as a valued addition to our  business – but that’s just the start. As well as development opportunities, pension and a competitive salary, you’ll also enjoy a variety of other benefits. These range from 25 days’ holiday (plus bank holidays) to discounted healthcare. And, as everyone loves new shoes, you’ll also get a very healthy discount on our products.


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Clarks International believes that the principle of equality of opportunity is fundamental to the company's operations. Our long held aim is to provide just and fair treatment for all employees. We will not discriminate on the grounds of sex, age, disability, marital status, colour, race, religion, ethnic origin, sexual orientation or gender reassignment.




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