French/English Bilingual Independent Account Services Representative

This job listing has now expired, and is not accepting any new applications.

Role Title:
French/English Bilingual Independent Account Services Representative
Location:
Oakville, ON
Job Advert Description

The Independent Account Services Representative will provide account management for our English Wholesale accounts and Back up for French Wholesale Account. They will provide back up support for the French consumers and partner with multiple parts of the organization internally and externally to ensure best experience doing business with us and while providing exemplary customer service. Manage order pool on a daily basis to maximize shipments and ensure quick turn-around time to our customers.

Responsibilities:

  • Responsible for French/English communication to customers and Territory Managers regarding purchase order changes, pricing variances, shipping status, availability and being pro-active to any potential challenges.
  • Manage and maintain Wholesale customers’ expectations utilizing reports and identifying and communicating supply and demand challenges.  Partner with Demand Fulfillment team to maximize shipment potential and to ensure the delivery and shipping on time product.
  • Maintain standards of business including but not limited to: phone statistics, order entry, or turnaround time for communications.
  • Collaborate with the Sales Team on a daily basis to ensure customer requirements are being met and to address any opportunities to improve business.
  • Partner with Customer Operations and warehouse on a consistent basis to maintain services to an account. Fill rates, shipping information, labelling and ship methods are imperative to maximize quick turnaround time to a customer.
  • Receive inbound calls from Wholesale customers, Territory Managers and French consumers.
  • Collaborate with the CCNAONE team to help develop any areas of opportunity to assist Territory Managers or customers.
  • Promote timely resolution of purchase order changes, pricing changes, allowance forms, email, and all other inquiries.
  • Provide assistance to French consumers via phone or e-mail to resolve consumer inquiries & warranties

Qualifications: 

  • High school Diploma
  • Account Management or Service Preferred
  •     Strong process skills and understanding of how to incorporate enabling technology
  • Reporting skills preferred
  • Knowledge of SAP an asset
  • Good knowledge of Excel, Word and Outlook
  • Retail experience an asset
  • Bilingual in French & English(written & oral)
  • Customer Service Experience
  • Retail Experience
  • Obtain strong relationship and communication skills –written and oral
  • Ability to prioritize workload- organizational skills
  • Ability to utilize multiple applications
  • Ambition to work in a team environment
  • Accurate data entry skills
  • Ability to multi-task in a fast paced environment

 

This job listing has now expired, and is not accepting any new applications.