Independent Account Services Representative

Role Title:
Independent Account Services Representative
Location:
Waltham, MA
Job Advert Description

Clarks is seeking an Independent Account Service Representative to provide account management for our Independent, Catalog and Internet wholesale customers. This person will provide exemplary customer service and work with internal and external partners to ensure our customers have the best experience doing business with us. They will also be responsible for managing an order pool on a daily basis to maximize shipments and take inbound calls- all with the goal of ensuring quick turn-around time to our customers.

Responsibilities:

  • Manage and maintain customers’ expectations utilizing reports and identifying and communicating supply and demand challenges
  • Partner with Demand Fulfillment team to maximize shipment potential and to ensure the delivery and shipping on time product
  • Maintain standards of business including but not limited to: phone statistics, order entry, or turnaround time for communications
  • Collaborate with the Sales Team on a daily basis to ensure customer requirements are being met and to address any opportunities to improve business
  • Partner with Customer Operations and warehouse on a consistent basis to maintain services to an account. Fill rates, shipping information, labelling and ship methods are imperative to maximize quick turnaround time to a customer
  • Receive inbound calls from Independent customers and Territory Sales Managers and partner with the Consumer team to alleviate any overflow of calls
  • Collaborate with our B2B team to help develop any areas of opportunity to assist Territory Sales Managers or customers
  • Promote timely resolution of purchase order changes, pricing changes, allowance forms, email, and all other inquiries

Qualifications:

  • High school Diploma/Bachelor’s Degree Preferred
  • Excellent relationship and customer service skills with at least 2-3 years experience
  • Strong process skills and computer literacy
  • Proficiency in Microsoft Office and order entry systems (SAP preferred)
  • Reporting skills preferred-using Excel 
  • Excellent organizational skills
  • Must thrive in a fast- paced team environment