Shift Operations Manager - Third

Role Title:
Shift Operations Manager - Third
Hanover, Pennsylvania
Job Advert Description


Oversee all departments and functions on third shift operation at the Hanover Center. Responsible for team collaboration across shifts as it relates to meeting required production rates and throughput standards on assigned shift. Directs the shift staff to optimize focus to ensure we meet our customers requirements and provide a quality product in a timely manner and within budget parameters.


1. Responsible for assuring a safe work environment and shift compliance with company safety policies and practices.

2. Manage the shift operation to ensure each operational area meets the required daily production/volume requirements as outlined in the daily Master Schedule. Direct area managers in prioritizing the use of the available staff to meet all goals and priorities on the Master Schedule.

3. Ensure excellent continuity and consistency across all shifts through information shared at shift transition meetings and with handover reports. Maintain effective communications/collaboration with peers to ensure smooth transitions during shift changes. Ensure that all teams receive a daily brief at start of shift, and that the messages within are consistent.

4. Partner with Maintenance to assure that machinery, cranes, shuttles, and automated systems are fully operational, ensuring errors, concerns or issues are identified and rectified.

5. Responsible for assessing the training and development needs of the shift and partnering with the training managers to provide needed training. Also responsible for assuring that proper cross-training is taking place to provide the flexibility to move associates from department to department as needed including induction of new associates and temporary staff.

6. Coach and mentor the area managers and staff to ensure they are fulfilling their roles with appropriate results and in the correct manner.

7. Ensure associates remain engaged and productive by consistent, positive interaction with all associates. Behavioral issues are addressed expediently within company policy and state and federal compliance.

8. Actively support and encourage the submission, evaluation and trialing of Continuous Improvement principles and ideas within their shift.

9. Visibly support area managers and operatives by spending at least 75% of their time on the floor of the HC.


Essential Knowledge: 

• High School Diploma or equivalent required

• Bachelor’s degree in Logistics or Management preferred

• HC processes and procedure knowledge preferred • Basic employment/regulatory/safety compliance awareness

• WMS and general logistics operational knowledge • Automated logistics technology knowledge preferred


Successful Experience: 

• 5-8 years of logistics experience including supervisory/management experience


Technical Skills:

• Outstanding communication skills

• Excellent leadership ability

• Strong working knowledge of Microsoft Word and Excel

• Decision Making

• Forecast/Plan

• Ability to interact with all areas of the business

• Excellent numeracy and literacy skills

• People and relationship building skills


Competencies (Behaviors): 

• Demonstrated leadership qualities that model Clarks values

• Innovative

• Analytical

• Customer centric focus

• Planner

• Self-managed

• High performance leader

• Handling multiple priorities effectively


Every 60 seconds, 105 pairs of Clarks shoes are sold globally. That makes us a £1.6 billion business and a truly worldwide brand. We now have some 15,000 employees across 75 different countries – everywhere from Europe to the Americas. Despite being the world’s biggest everyday footwear brand (by sales volume), we’re still owned by the Clarks family and based in Street, Somerset, UK– where the Clarks business began. Street is the nerve center of our business, driving growth and the whole Clarks success story. And right now, we’re busy writing the next chapter. With a constant search for new and better ways to work, innovation’s set to play a big part in our future.

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